If you notice that emails you send from one device aren’t showing up in the “Sent” folder on your other devices, this guide will help you understand why that happens and how to fix it.
Use IMAP, Not POP3
If you are using POP3 for accessing your email, your emails will be downloaded to one device, and will not sync any changes back to the server. This means, sent emails will only appear on the device you used to send them. You must use IMAP in order to keep your emails on the server, which then allows synchronization across all your devices.
Sent Folder Mapping Issues
Many email clients require that you tell them where emails should be stored. By default, they often assume you will store your sent emails in a local folder on your device. If so, you will need to check the email client’s setting and specify that the INBOX/Sent folder should be used for all sent emails. You may also find that your email client may be using the server, but using a different folder name such as “Sent Mail”. It’s important all your devices use the same and correct server folder name.
Delay in Syncing
Depending on your app and connection, sent messages might take time to appear on other devices. Try wait a few minutes and refresh your mailbox. Ensure your device has a stable internet connection.
Additional Tips
- You can use the webmail system to confirm the names of the folders and exactly which emails are being stored on the server