Other Software Email Setup – ISG Development

For other software applications, this guide will provide the information you will need to setup your email account. The exact steps needed to configure your system will be specific to the software you are using, and outside the scope of this document. However, the settings you will need are provided with details here.

Required User Settings

Your software should ask for these values, as they will be needed in order to be able to send and receive email:

Email Address — Enter your email address
User Name — Enter your email address
Password — Enter your account password

Incoming Mail Server

We highly recommend you use IMAP for accessing your mailbox. These are the server settings you will likely need, although some of them may be set automatically for you by your software:

Mail Type — You should almost always be using IMAP for your email
Server or Host Name — Enter secure.emailsrvr.com
Port — Set to 993
Use SSL — If this is an option it must be enabled; if listed as “Security Type” you must set it to SSL

Please note the incoming mail server name contains the words “email server” without the “e” characters in the word “server”.

Even if your software indicates some fields are optional, you must set the email address, user name, password and server/host, as well as ensure SSL usage is enabled to be able to access your email. Our incoming mail servers only support secure connections (SSL). Unsecured connections will be rejected.

Outgoing Mail Server

These are the server settings you will need to send email:

Mail Type — Will always be SMTP so it is unlikely you will need to set it
Server or Host Name — Enter secure.emailsrvr.com
Port — Set to 465
Use SSL — This must be enabled; if listed as “Security Type” you must set it to SSL
Authentication Required — There are various ways this may be listed, but it must be set

Please note the outgoing mail server name contains the words “email server” without the “e” characters in the word “server”.

Your software may give you an option to use the same User Name and Password as set for the incoming mail server, or it may ask you to enter them again. They are not optional and you must use your email address as your User Name, as well as your password.

Even if your software indicates some fields are optional, you must set the server/host, as well as ensure both SSL usage and authentication are enabled to be able to send email. Our outgoing mail servers only support secure connections (SSL), and always require authentication with Username/Password (SMTP Authentication). Unsecured connections, or attempts to send email without authentication will be rejected.

Other Recommendations

Your software may allow or require you to indicate where email should be kept, and you should always set it to keep email on the server in the following locations, which will keep it in sync across all your devices:

Sent Emails — set to INBOX/Sent to store all sent emails on the server
Draft Emails — set to INBOX/Drafts to store any drafts you have saved on the server
Archived Emails — set to INBOX/Archive to store any archived emails on the server
Junk Mailbox — set to INBOX/spam to be able to access emails marked a spam by the server
Deleted or Trashed Emails — set to INBOX/Trash to keep deleted emails on the server until they are permanently erased

If any of these locations are set to a location which is only on your computer, they will only be available from that one computer. In order to be able to access these messages across all your devices, they must be set to the correct server location under the server INBOX.